Sunday, September 19, 2010

Thunder Bay - the Comfort Inn and Thunder Bay Harley-Davidson a study in Customer Service

Mark and I had the opportunity to stay at the Comfort Inn in Thunder Bay twice - once on the way to Digby and once on the way home.

The first time was kind of a blur for me - my brother had just died and I was in an emotional hell. Thunder Bay is a black hole of communication where many cell phones do not work. You see TBay Tel is the last privately held phone company in North America and so communication by cell phone is virtually impossible for those from outside of the TBay Tel network. That is going to be changing coming in October as TBay Tel has finally signed some service agreements with companies like Bell, Rogers and Telus.

Anyway - I did not do a review of the hotel and it's services or amenities as I really didn't remember a whole lot about my stay there. But the second time around is a different story.

The Comfort Inns - part of the Choice Hotels Family - offer a lot of very appreciated ammenities.
One of the most important ingredients in any hospitality industry service is Customer Service.

I am unsure of where this particular hotel chain finds its staff or what it's hiring policies and HR policies might be but as a whole this company seems to attract really good quality people.

In this day and age that is an amazing thing to me because here in Alberta and in Saskatchewan we seem to have a hard time attracting quality people to customer service jobs.

The Thunder Bay Comfort Inn has some stellar people like Natalie working for them - they work really hard to ensure that every customer feels cared for and looked after. It's a tough job too when you think of the variety of people who come in the door. Business people, families, construction workers, sales people and riders - and we all have different needs.

The patio doors of the Comfort Inns have won my heart - sure makes packing and unpacking a ton easier!
A nice touch - a BBQ area complete with the BBQ and picnic table

If you find yourself wanting a good breakfast, a great nights sleep knowing that your ride is right out your bedroom door - and find yourself in the Thunder Bay area - consider checking out this p[property and giving them the chance to earn your business. You will be pleased with the result - of that I am fairly certain - I know I was.

Comfort Inn Thunder Bay
660 Arthur St West
Thunder Bay ON P7E 5R8
(807) 475-3155

Now on to Thunder Bay Harley-Davidson. My husband's Road king was producing some primary chain slapping noise. Upon inspection it needed to be tightened as did a few other things like the kick stand - it needed a new spring.  The gang at Thunder Bay Harley-Davidson took him in on short notice - first thing in the morning and had him in and out the door in under an hour for under $100 - hubby and I both appreciated the courtesy and efficiency of the shop! So thanks Thunder Bay Harley-Davidson for the fast and efficient service!

Until later, ride safe!..

1 comment:

  1. Thanks for give us information about Thunder Bay place In Canada. Here is Cheap toronto airport taxi services for you.